In this course, attendees gain practical skills for the effective implementation of several core ServiceNow GRC applications. A combination of lecture, group discussions and activities, and hands-on lab activities helps attendees develop their skills.
ServiceNow GRC IRM Implementation Training Delivery Methods
ServiceNow GRC IRM Implementation Training Course Information
In this course, you will:
- Identify implementation stakeholders, resources, and contributors to success
- Review entity scoping approaches, considerations, and techniques
- Discuss baseline application functionality, security, and architecture
- Set up an entity framework and manage entity classes
- Modify policy properties and review policy and compliance and risk lifecycles
- Configure policy and compliance and risk lifecycles
- Configure risk appetite
- Explore advanced risk assessment functionality, set-up, and configurations
- Create and run basic indicators for continuous monitoring
- Explore metrics for risk continuous monitoring
- Set up issue triage for routing issues
- Explore Smart Assessment Engine (SAE) capabilities
- Discuss supported integrations
This course covers the domain knowledge, technical aspects, and various processes needed to effectively manage a GRC: Integrated Risk Management (IRM) implementation of GRC: Policy and Compliance, GRC: Risk Management, and GRC: Advanced Risk.
Prerequisites:
Data analysis and student feedback show that students may struggle in this class if they have chosen to skip the prerequisite courses:
Certification Information
Upon completion of course, the candidate will be issued a voucher code to register for the Certified Implementation Specialist – Risk and Compliance (CIS-RC) exam. Before taking the exam, complete GRC: Audit Management Essentials, GRC: Classic Risk Assessment Fundamentals, and GRC: Regulatory Change Management (RCM) Essentials. Additional courses are recommended and can be found in Now Learning.
Successful candidates will be awarded a “ServiceNow Implementation Specialist – Risk and Compliance” certificate.
ServiceNow GRC IRM Implementation Training Outline
Module 1: Implementation planning
- Discuss the SN Store release schedule and certification implementation specialist journey
- Explore IRM maturity levels and use cases from an implementation perspective
- Discuss implementation project phases and timelines
- Discuss recommended implementation stakeholders and core team
- Review IRM architecture
- Analyze IRM core roles
- Find and participate in implementation resources
Module 2: Entity framework
- Explain entity scoping, entity scoping approaches, and benefits of leveraging entity types
- Explore entity ownership and automation
- Discuss entity classes, management, and utilization in IRM applications
- Review GRC: Profiles table architecture and primary relationships
Module 3: Policy and Compliance
- Review application architecture and table structures
- Define policy management workflow
- Configure policy acknowledgement campaigns
- Define control management workflow
Module 4: Risk and Advanced Risk
- Review application architecture, table structures, and roles
- Discuss risk appetite and configuration
- Discuss advanced risk assessment configuration
- Simulate an assessment
- Demonstrate risk hierarchy and reporting capabilities
Module 5: Continuous monitoring
- Discuss the need for continuous risk and control monitoring
- Review continuous monitoring architecture, scenarios, and configuration with indicators
- Discuss GRC: Metrics and how the application can be used for continuous monitoring
Module 6: GRC common elements
- Manage confidential records and address security concerns with user groups and hierarchy
- Review issue creation and issue triage
- Discuss configuration options
- Discuss Smart Assessment Engine (SAE) capabilities
