Home
Courses
Certified Agile Service Manager® (CASM) Certification Training

Certified Agile Service Manager® (CASM) Certification Training

Course 3690

Duration: 2 days
Exam Voucher: Yes
Language: English
Level: Intermediate

A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instil agile thinking into the entire IT (Information Technology) organisation as the basis of a DevOps culture.

This Certified Agile Service Manager® (CASM) Certification Training introduces Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT efficiency and enables IT to continue to deliver value in the face of changing requirements.

Certified Agile Service Manager (CASM) Training Delivery Methods

In-Person
Online

Certified Agile Service Manager (CASM) Training Information

In this Service Manager Training, you will:

Apply Agile and Scrum concepts to ITSM process design and improvement.
Understand that it is more important to “be agile” than “do agile.”
Cross-pollinate Agile and ITSM practices to support end-to-end Agile Service Management.
Participate in unique activities designed to apply training.
Take sample documents, templates, tools, and techniques with you post-training.
Access to DevOps Institute additional sources of information and communities.
Receive an Exam Voucher to test for certification.

Recommended Experience

Attendees should have familiarity with IT software development and operations responsibilities.

Pre-class assignment: Read The Agile Service Management Guide and Scrum Guide. This reading will be provided to attendees via email. Please allow 90 mins to complete this assignment (52 pages).

Exam/Certification Information

The exam Duration is 60 minutes
Exams are open book and web-based
Kryterion Global Testing Solutions administer DOI exams
To maintain the certification's value and integrity, all candidates must attend approved DOI classes through one of the DOI REPs (Registered Education Providers) to be eligible to sit the exam.

CASM Certification Training Outline

Module 1: Agile Review

The IT challenge today
Why Agile
Manifesto & Principles

Module 2: Agile Practices

Scrum
Kanban
Lean
ITIL/ITSM
DevOps
Continuous Integration
Continuous Delivery

Module 3: Defining Agile Service Management

Value
Agile Process Design
Agile Process Improvement

Module 4: Process Design

The elements of a process
The 10 steps of process design
Characteristics of an Agile Process
Minimum Viable Product
Creating user stories

Module 5: Agile Service Management artifacts

Process backlog
User stories and ITSM processes
Scrum events
Definition of Done

Module 6: Agile Service Management Events

Agile Process Improvement

Agile Process Improvement audits
The Process Backlog as a CSI Register
CSI Sprints and Plan-Do-Check-Act

Module 7: Agile Service Management Technologies

Aligning Agile SM and Agile software development
Getting started with Agile Service Management

Exam Review

The exam Duration is 60 minutes
Exams are Open Book and web-based
Kryterion Global Testing Solutions administer DOI exams
To maintain the certification's value and integrity, all candidates must attend approved DOI classes through one of the DOI REPs (Registered Education Providers) to be eligible to sit the exam.

Get This Course £1,460

2-day instructor-led training course
After-course computing sandbox
One-on-one after-course instructor coaching

Include dates with afternoon start times

#3690

Jan 22 - 23 8:30 AM - 4:30 PM GMT

London or Virtual
Mar 24 - 25 8:30 AM - 4:30 PM GMT

London or Virtual
May 21 - 22 8:30 AM - 4:30 PM BST

London or Virtual
Jul 21 - 22 8:30 AM - 4:30 PM BST

London or Virtual
Sep 15 - 16 8:30 AM - 4:30 PM BST

London or Virtual
Nov 19 - 20 8:30 AM - 4:30 PM GMT

London or Virtual

Bring this or any training to your organisation
Full-scale programme development
Delivered when, where, and how you want it
Blended learning models
Tailored content
Expert team coaching

#3690

Questions about this course?

Customise Your Team Training Experience

Fill out the form below or call 44 (0) 207 874 5000

* Required Fields

Preferred method of contact:

Phone

Need Help Finding The Right Training Solution?

Our training advisors are here for you.

Certified Agile Service Manager Training Course FAQs

DevOps Institute (DOI) believes certification reflects the quality of your training experience. To maintain the certification's value and integrity, all candidates must attend approved DOI classes through a REP (Registered Education Provider) like Learning Tree to be eligible to sit the exam.

PeopleCert CPDs are the continuing education credits that help you maintain PeopleCert certifications in PRINCE2, ITIL and DevOps Institute.

Maintaining PeopleCert Certifications
All PeopleCert Business and IT certifications (including PRINCE2, ITIL and DOI) must be renewed within three years of their original certification date. There are two ways to keep certifications current:

Join PeopleCert Plus (a paid membership) to earn 20 CPDs per year for 3 years and renew certifications that way.
Earn another certification from the same Product Suite (for example, to renew all ITIL certifications you can earn a new ITIL certification)

Eligible Learning Tree Training
Learning Tree training is not eligible for the PeopleCert Plus CPD program. Attendees can renew their PeopleCert certifications with Learning Tree by enrolling in another certification from the product suite they're trying to renew. Examples:

If you hold an ITIL 4 Foundation certification, and you acquire an ITIL 4 Practitioner or ITIL 4 Specialist certification, all your certification(s) belonging to the ITIL 4 Product Suite will be renewed.
Similarly, if you hold a PRINCE2 Practitioner certification and you acquire an MSP Foundation, all your certification(s) belonging to the PRINCE2 Project, Programme & Portfolio Management Suite will be renewed.

Learn more about eligibility and CPDs on the PeopleCert website: Keep your certifications current| (peoplecert.org)

Attendee Process for Renewing PeopleCert Certifications with Learning Tree
Once an attendee successfully earns a PeopleCert certification from the same product suite they're trying to renew, their other certifications in that product suite will automatically renew.

Approval Policies
N/A